What to do when your email is hacked? Steps on how to restore your email *.
Recently my email was hacked. Just imagine one morning when you woke up and turned on you laptop or computer and found out that your email has sent spam emails to others, including your relatives, your business contacts… Below is my experience on how I restored my Yahoo email to work as normal. Thanks to Yahoo Team who has done an excellent work to retrieve my email box’s information for me. THINGS YOU WOULD NEED TO DO WHEN YOUR EMAIL ACCOUNT HACKED. YOU MAY BE INTERESTED IN MY EXPERIENCE. YOUR EMAIL HACKED, HOW TO FIX. 1- Reset your password at once. Many of us stored the password for easy to log in, in this case, sign out and reset your password. 2- Go to “Account Information page” by clicking on “Account info” tab, you will need to sign in to Yahoo again 3 - On “Account Information page”, on SIGN IN AND SECURITY, click on “View your recent sign-in activity” you will see where is the hacker IP coming from (in my case, it is a hacker from Nigeria) 4 - Still on “Account Information Page”, on CONTACT INFORMATION, check email information to see if they are correct: Your Yahoo email address, Your “Alternative” email to see if it is your correct email as PRIMARY. Click on change to see if any “strange” emails in there. If you find any email address that is not yours, delete it immediately. 5 - Now, still on “Account Information page” . click on CREATE A SIGN IN SEAL to create a sign in seal for more secure. You can also want to check other options on that page, to see if they are all set normally as before. 6 - Now, go back to your email box, click on the tab “OPTION” and choose “MAIL OPTIONS” click on that tab. On Mail Options page, check SIGNATURE to see if it is correct with your content. ( Note: the hacker might change the SIGNATURE, such as your phone number ) IMPORTTANT: still on Mail Options page, on ADVANCED OPTIONS, click on “MAIL ACCOUNTS” to check the “REPLY-TO ADDRESS” correct it. The hackers have changed this reply-to address to their email address, so be sure to correct it. On Yahoo Mail, click HELP option, to contact the Support Team to report the problem and ask for help to retrieve your email and contacts. Please be sure to choose correct option on trouble shooting page. In my case, the Yahoo Team worked excellently to help me retrieve all emails ( inbox, sent ) HINT to QUICK retrieve your email contacts You can do it by open a COMPOSE MESSAGE and type a character, for example: type A, your browser can be able to show all recently stored emails that contains A character. Check all from A to Z to retrieve your emails. You may want to send emails to your contacts to let them know about the hack, or other things… You may want to search the web to learn more on other hack cases. Many people share the information on how they did when their email was hacked. It may help. |
* The purpose of this article is for sharing personal experience only. This article and its author are not intend to represent any company. All instruction (if have any) is not necessary correct exactly. The author is not responsible for any errors or misunderstand may cause from/by the contents.
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